Frequently Asked Questions
General Questions
Below are some common questions answered
What is INEOS Science + Performance?
We apply our scientific expertise to optimise every aspect of how our hygiene products perform so they work better, are more sustainable and redefine value for you. Our high performance formulas deliver amazing results and are skin kind, planet kind + cruelty free.
Why the name ‘INEOS’?
Innovation is at our heart. "Ineo" is Latin for a new beginning, "Eos" is the Greek goddess of dawn, and "neos" is Greek for something new and innovative. ‘INEOS’ represents the “DAWN OF SOMETHING NEW AND INNOVATIVE".
Who founded INEOS Science+Performance?
The brand was founded by entrepreneur Sir Jim Ratcliffe in 2020. When the coronavirus pandemic led to a global shortage of hand sanitiser, Sir Jim decided that he wanted to go about manufacturing and distributing the large volumes needed to meet the shortfall.
Thanks to a rock-solid infrastructure and decades of know-how, it took us just 10 days to open six factories across Europe. After three months, we were producing one million bottles of sanitiser throughout the UK, Germany, France and the US to support the global demand.
Our first course of action was to supply the UK’s NHS and other European health services without profit during the global crisis. We tried to do our bit while we all navigated through exceptional circumstances.
After demand was met by fundamental institutions, we created INEOS Science + Performance: our first line of hygiene products which today spans everything, from sanitiser and hand wash to household cleaning and laundry detergent products.
Where can I buy your products?
You can buy our products online and in store from most major retailers. Head to our Shop by Retailer page or individual product pages for more information and to purchase our products.
Where are your products sold?
Our full range of hygiene products are sold in the UK and Republic of Ireland.
Can your product be bought in bulk/industrial quantities?
Please complete our Enquiry Form or email us at support@wearerisebrands.com if you are interested in buying in bulk.
What is the INEOS Fragrance Laboratory™?
This is our unique fragrance library which pays homage to the periodic table and is linked to our Science + Performance positioning. It shows you all fragrances available for our different products; their performance enhancing fragrance benefits; and which products share a common fragrance, giving you the possibility of buying more products if there is one of our fragrances in particular that you really like! You can view our interactive INEOS Fragrance Laboratory™ here.
Generic Product Questions
For more specific FAQs about a particular product, please visit the relevant product page
What is meant by plant powered?
We source ingredients with a plant origin wherever we can. The surfactants used in our cleaning products are from plant-derived, sustainable sources, and it is these surfactants which give our products their cleaning properties.
What is ‘Active Fragrance’?
All fragranced products within our portfolio contain ‘INEOS Active Fragrance’. This fragrance tech includes performance enhancing fragrance notes and phytoncides.
Phytoncides are biological particles emitted by plants and trees naturally, which have been shown to inhibit bacteria development and have been credited for their antioxidant and wellbeing properties.
What are the fragrance numbers on your products?
The numbers relate to a fragrance’s position within the INEOS Fragrance Laboratory™ and their location is based on their performance enhancing benefit.
Can I use your products past their expiry date?
We conduct product stability testing to assess the efficacy of this product and the expiry date is dictated by this data. Therefore, unfortunately we can't guarantee that the product would be efficacious past this expiry date.
Ingredients
Are your products suitable for sensitive skin?
Our Laundry Liquids, Fabric Conditioner, Washing Up Liquid & Hand Wash are all suitable for sensitive skin.
Are your products suitable for those with allergies?
As with many great smelling products, our products do contain low concentrations of allergens common within allergen listings. Please refer to the back of pack ingredients for listed declarable allergens.
Within our Laundry Liquid & Fabric Conditioner range, we do offer a Cotton + Linen Breeze fragrance which is allergen free and hypoallergenic for those who are extra sensitive to fragrance.
Do your products contain parabens?
There are no parabens present in any of our products.
Do your products contain phthalates?
There are no phthalates present in any of our products.
Are your products suitable for use with septic tanks?
Under normal conditions of use, as per product labels, our products are expected to be suitable for use with septic tanks. However, we recommend consulting with a septic system specialist to check compatibility.
Sustainability
What is your sustainability policy?
This is something which is extremely important to us. Please visit our Sustainability page for more detailed information about our sustainability pillars.
Is the empty product packaging recyclable post use?
Laundry Liquid + Fabric Conditioner + Household Cleaning Sprays + Washing Up Liquid: All packaging elements are recyclable in household recycling (even the trigger sprays & caps!)
Household Cleaning Wipes & Cleansing Hygiene Wipes: The outer laminate can be recycled with carrier bags at larger stores. The wipes themselves are 100% biodegradable and should be disposed of in normal household waste. They will typically biodegrade within 12 weeks! Do not flush!
Laundry Capsules: The box is recyclable in household recycling.
3L Laundry Box: The cardboard outer box and tap can be recycled in household recycling. The inner bag can be recycled with carrier bags at larger stores.
Hand Wash (Bottles) + Sanitiser Gel + Sanitiser Sprays: The bottles can be recycled in household recycling. Unfortunately, the pumps + caps are not recyclable at current time and should be disposed of in normal household waste.
Hand Wash (Refills): Recycle with carrier bags at larger stores.
Do you offer refills?
We currently offer 1L Hand Wash Refills and 3L Laundry Refills but watch this space as we hope to offer refills for all our products in the future!
Are your products tested on animals?
Our products are never tested on animals. We believe that hygiene products should all be cruelty free. That’s why we are proud to be Leaping Bunny approved. Global programme, Leaping Bunny, requires cruelty free standards over and above legal requirements and is the recognisable gold standard for cruelty free products internationally.
Are your products vegan?
All products are vegan with the exception of Fabric Conditioner and Sanitiser Sprays. We are working with our suppliers to ensure that these products will also be vegan in the very near future.
Are your products certified organic?
Currently none of our products are certified organic.
Go Humans Academy
What is the INEOS Go Humans Academy?
The INEOS Go Humans Academy is a year-round streaming service that aims to help you conquer anything to be your best self. These free short videos cover multiple areas of life, giving you actionable advice and support from experts, athletes and creatives, designed to help you make small, incremental changes.
What are the three phases of the INEOS Go Humans Academy?
The 3 phases of the INEOS Go Humans Academy are:
Phase 1 - Mental + Physical Fitness with the New Zealand All Blacks XV and leading experts, Kimberley Wilson, Harry Jameson and GRNDHOUSE.
Phase 2 - Belonging, Identity + Self-Esteem featuring Jordan Stephans, Clinical Psychologist, Dr. Michaela, the INEOS Britannia Crew, and the world champion Black Ferns Rugby team.
Phase 3 - The Power of Movement has been designed to demonstrate how intentional movement can bridge the gap between mental resilience and optimised performance. Throughout this series, you'll discover how to transform challenges into victories, merging the rigour of sport with the rhythm of dance to supercharge mental and physical wellbeing
What is the ultimate goal of the INEOS Go Humans Academy?
Our ultimate goal for the INEOS Go Humans Academy is to help you conquer anything so that you can be your very best self.
Is the INEOS Go Humans Academy Free?
The INEOS Go Humans Academy is 100% free to view to all. No payment is required.
Are the INEOS Go Humans Academy classes shown in schools?
We have partnered with 1851 Trust which works with schools and teachers to show our masterclasses to students and develop lessons and activities around them to support their development.
How does the INEOS Go Humans Academy choose the subjects for each Phase?
Each phase has its own unique theme. Each theme is supported by a word class athletes, experts and creatives.
